Jingyu Zhang

Large Language Models (LLMs) have rapidly become integral to real-world applications, powering services across diverse sectors. However, their widespread deployment has exposed critical security risks, particularly through jailbreak prompts that can bypass model alignment and induce harmful outputs. Despite intense research into both attack and defense techniques, the field remains fragmented: definitions, threat models, and evaluation criteria vary widely, impeding systematic progress and fair comparison. In this Systematization of Knowledge (SoK), we address these challenges by (1) proposing a holistic, multi-level taxonomy that organizes attacks, defenses, and vulnerabilities in LLM prompt security; (2) formalizing threat models and cost assumptions into machine-readable profiles for reproducible evaluation; (3) introducing an open-source evaluation toolkit for standardized, auditable comparison of attacks and defenses; (4) releasing JAILBREAKDB, the largest annotated dataset of jailbreak and benign prompts to date;\footnote{The dataset is released at \href{https://huggingface.co/datasets/youbin2014/JailbreakDB}{\textcolor{purple}{https://huggingface.co/datasets/youbin2014/JailbreakDB}}.} and (5) presenting a comprehensive evaluation platform and leaderboard of state-of-the-art methods \footnote{will be released soon.}. Our work unifies fragmented research, provides rigorous foundations for future studies, and supports the development of robust, trustworthy LLMs suitable for high-stakes deployment.

Customer-service LLM agents increasingly make policy-bound decisions (refunds, rebooking, billing disputes), but the same ``helpful'' interaction style can be exploited: a small fraction of users can induce unauthorized concessions, shifting costs to others and eroding trust in agentic workflows. We present a cross-domain benchmark of profit-seeking direct prompt injection in customer-service interactions, spanning 10 service domains and 100 realistic attack scripts grouped into five technique families. Across five widely used models under a unified rubric with uncertainty reporting, attacks are highly domain-dependent (airline support is most exploitable) and technique-dependent (payload splitting is most consistently effective). We release data and evaluation code to support reproducible auditing and to inform the design of oversight and recovery workflows for trustworthy, human centered agent interfaces.